Return Policy

We pride ourselves on our customer service and will correct any error to the best of our ability. We will refund shipping charges if an error is made on our part.

Except as noted, all items are returnable for refund, credit or exchange within 2 weeks of delivery.

The following items are NOT returnable: sale or discounted items, custom-painted (by TSC) figures or accessories, books, and out-of-production merchandise. Out-of-production boxed sets or any boxed sets where we deem the return to negatively affect the potential for resale will not be accepted for return. We cannot be responsible for missing parts on sets that are sold in manufacturer-sealed boxes. In such cases, we will refer you to the manufacturer for replacement parts. On out-of-production merchandise, we cannot supply missing parts so all such items are considered to be sold in as-is condition.

If you wish to return an item, please note the following:

• Contact Jamie Delson, the owner, by phone (1-888-825-8697 or 1-201-792-6665) or by email at jamie@toysoldierco.com  within two weeks of delivery. All returns must be pre-authorized by Jamie. After receiving authorization, simply return the goods for a credit or refund (please specify) of the purchase price. We do not refund shipping charges on returns or exchanges.
• If you want to return opened bags of figures or other items which have already been opened, we will accept them, but there will be a 20% restocking charge on all such goods. On playsets, a flat $10.00 restock charge applies whether or not they have been opened (this box pays for a new box for the next customer). Incomplete sets will not be accepted for return. 
• Responsibility is on the customer to ensure that returned merchandise reaches us in the same condition it was shipped, or it cannot be accepted. Please use stout cardboard boxes and plastic packing chips as we do, not envelopes, jiffy bags or other lightweight packaging.
• Please address returns to our warehouse: The Toy Soldier Company, 926 Newark Avenue, Jersey City, NJ 07306