Customer Service from the Toy Soldier Company

SHIPPING RATES, TERMS OF SALES AND DELIVERY

SHIPPING AND HANDLING RATES FOR U.S. ADDRESSES
All Non- Playset Orders (Includes figures, accessories, books, etc)
From $ 00.01	to $ 24.99	$ 7.25
From $ 25.00	to $ 59.99	$ 9.50
From $ 60.00	to $ 99.99	$ 10.25
From $ 100.00	to $ 149.99	$ 13.00
PLUS $2.50 more per $50.00 after $149.99

PLAYSET ORDERS
All playsets are shipped FREE to U.S. destinations via U.P.S. or U.S. Mail ground service. 3rd day ground, 2nd Day Air and Next Day Air, as well as overseas playset orders, are shipped at cost at customer's expense. Shop and compare! Other companies charge over $20 to ship but our playsets are shipped free! Free shipping applies to U.S. addresses only

We process most Internet orders within 1-3 business days. Orders requiring custom painting, or special assembly, can take longer. If a delay is expected, we will contact you. We encourage you to advise us of your time frame (for example: "Needed for a birthday on the 14th"), either in the Special Instructions section of the order form, by calling, or by email, and we can alert you to the expected turnaround time.

We ship daily from our warehouse in Jersey City, New Jersey, using UPS or Priority Mail. If you have a shipping preference, please let us know when you place your order. If an order is needed urgently, we offer UPS express service for a minimum charge of $24 for Next Day Air, $19 for Second Day Air and $14 for Third Day Ground. Please note: selecting UPS Next Day/Second Day/Third Day does not guarantee that your order will ship on the same day it is received. Orders must be processed before they can ship, and the time varies depending on the items ordered. The costs of UPS Air Service can vary widely, depending on the size of the parcel and the destination. If UPS Next Day, 2nd Day or Third Day is selected and the actual shipping cost far exceeds the minimum quoted above, we will do our best to contact you, but we reserve the right to charge any difference to your credit card.

OVERSEAS CUSTOMERS

Due to the high cost of processing and handling, orders bound for destinations outside the U.S. are charged our regular shipping fees as quoted above, plus a surcharge of $40.00 ($30.00 postage allowance, $10 handling fee). For Canada, the surcharge is $16.00 ($10.00 postage allowance, $6.00 handling fee). If actual postage costs exceed this amount, we will charge the difference to your credit card. For playset orders, there is no domestic shipping charge, but the actual cost of shipping these large boxes always exceeds the $40.00 surcharge. As with all overseas orders, we charge the additional amount to your credit card. Please contact us if you wish us to estimate the shipping cost.

Please note: Overseas customers are responsible for any customs and duty charges, and should anticipate this expense when ordering. The Toy Soldier Company has a strict policy to accurately report the value of all shipments. Packages refused due to customs charges are refundable for their value only, not the shipping charges which can be applied in both directions. Please consider carefully before ordering.

Please pay only with credit cards (Visa, MasterCard, American Express, Discover) or with $U.S. postal money orders or $US money orders drawn on a U.S. bank. Other payment forms will be returned.

TELEPHONE ORDERING

If you’d prefer to call in your order, you can reach us toll free at 1-888-825-8697 or 1-201-792-6665.

Our staff is available during phone hours to take credit card orders and answer questions over the phone. Our phone hours are Monday to Saturday, 10am to 6pm, Tuesdays late till 10pm, all times Eastern Standard.

ORDERING BY FAX OR MAIL

If you're uncomfortable ordering goods over the internet, or would prefer to send a check or money order as payment, you are welcome to fill out an order form online and then print it out. You can also print out the blank form and fill it in by hand. Please refer to the shipping rates as described above, and note that residents of New York, Connecticut and New Jersey must pay sales tax.

Click here for the Fax /Mail-In Order Form. This form allows you to order any of our print catalog products as well as online products.
*Please note that we can process orders paid with money orders within 5 business days of receipt. We must hold check orders up to three weeks for clearance.

Mailing Address
The Toy Soldier Company
100 Riverside Drive Dept. IN
New York, NY 10024

ORDER A CATALOG

We enclose our extensive print catalog free with your first order. If you’d like us to mail you a copy, there is a charge of $3.00. We also offer a year’s subscription, which includes 12 monthly mailings, for $6.00.
Click here to order our catalog online

If you would rather fax or mail your payment for our catalogs, Click here for Fax or Mail-in Catalog Order Form

INCOMPLETE ORDERS:

If we cannot fill your entire order, we will backorder the missing items. You must pay shipping on these goods unless the order is pre-paid by check or money order. If you don't want to backorder, please let us know and we'll send you a TSC credit or refund.

INTERNET PRIVACY POLICY

Please rest assured that our shopping cart system is fully secure. Your personal information and credit card numbers are encrypted using SSL technology. The Toy Soldier Company has a strict policy never to exchange or share our customers' information, including email addresses, with anyone!

RETURN POLICY:

Except as noted, all items are returnable for refund, credit or exchange within 2 weeks of delivery. The following items are NOT returnable: sale or discounted items, custom-painted (by TSC) figures or accessories, books, and out-of-production merchandise. Out-of-production boxed sets or any boxed sets where we deem the return to negatively affect the potential for resale will not be accepted for return.

If you wish to return an item, please note the following:

Contact Jamie Delson, the owner, by phone (1-888-825-8697 or 1-201-792-6665) or by email at jamie@toysoldierco.com within two weeks of delivery. All returns must be pre-authorized by Jamie. After receiving authorization, simply return the goods for a credit or refund (please specify) of the purchase price. We do not refund shipping charges.
If you want to return opened bags of figures or other items which have already been opened, we will accept them, but there will be a 20% restocking charge on all such goods. On playsets, a flat $10.00 restock charge applies whether or not they have been opened (this box pays for a new box for the next customer). Incomplete sets will not be accepted for return.
Responsibility is on the customer to ensure that returned merchandise reaches us in the same condition it was shipped, or it cannot be accepted. Please use stout cardboard boxes and plastic packing chips as we do, NOT envelopes, jiffy bags or other lightweight packaging.
Please address returns to our warehouse: The Toy Soldier Company, 926 Newark Avenue, Jersey City, NJ 07306

LAYAWAY PLAN

We offer an interest-free layaway plan for plastic figures and accessories. Order as many items as you wish, taking full advantage of our sales and discounts, and pay off your order over a period of three months. Vintage metal sets are eligible for layaways, but metal sets currently in production are not.

Here’s the procedure to set up a layaway through the website: fill up your shopping cart with your desired items, then check out, listing the credit card number you wish to use for your deposit. In the Special Instructions box, indicate that you would like to set up a layaway. When you submit the order, the full purchase price will appear, but that amount is NOT charged to your card. Our internet shopping cart transmits the data on a secure channel. As with all our orders, your credit card is only charged after the order is filled. Once a layaway order is filled, we charge your credit card 25% of the total cost. You then have three months to pay off the balance. You are responsible for contacting us when you wish to make a payment – we do not automatically charge your card. You can pay the balance in any way you wish, as long as it is paid in full within three months.

As with any order, you can call us to set up a layaway (1-888-825-8697 or 1-201-792-6665), or fill out an online order form (link appears above) including all shipping charges and any tax, and mail it in with a 25% deposit.

Conditions of Sale for all Layaways: Once we receive the first payment on a layaway, the goods you order are set aside in a secure area and cannot be sold by us to other customers. In return, we require that you accept responsibility for these goods. You cannot alter the order by addition or deletion once your initial 25% payment is made. Once a layaway is started, it is ‘set in stone.’ If a layaway is cancelled, you will forfeit all money paid to date. If you have not paid the full amount of the layaway within three months of your first payment, all goods are returned to stock and any funds received in payment are forfeited. We do not accept returns or exchanges on layaways.

PRICES ARE SUBJECT TO CHANGE WITHOUT NOTICE:

Price changes will be quoted at time of shipping, and customers are automatically given the option of returning all goods which have been re-priced if they have not been notified in advance.

IF YOU'RE MOVING:

It is your responsibility to give us your new address so we can change your postal information. We cannot be responsible for goods sent to old addresses if you fail to notify us of your move.

DISCLAIMER:

Care is taken to ensure that any statement (e.g., as to maker, description and condition) is reliable and accurate, but all such statements are statements of opinion. We urge buyers to consider the risks of allowing children of any age to play with toys in an unsupervised environment. We assume no responsibility for the goods we sell once they leave our premises, and customers, by making purchases from us, agree to assume full responsibility for the use and subsequent disposal of these goods after they have purchased them. Some of the toys we sell are not intended for children of any age, and purchasers buy them at their own risk and at the risk of those who use them.

ORDERING, SHIPPING AND TERMS OF SALES